Frequently Asked Questions
Yes, we ship for FREE internationally.
*We also provide discounts and promotions throughout the year, so stay tuned for special offers.
We ship out within 24hrs and ensure delivery is made within 7-10 Business Days.
*Your order's tracking number will be updated once it has been SHIPPED to enable you also check progress.
We offer a 100 percent money-back guarantee if a product is damaged or defective. You have 14 days to initiate return of the item for a complete refund. We offer free returns incase you do no want to keep our amazing items.
*Include your name and order number on any returned packages.
Yes you can, return is free within 14 days of delivery to you.
Simply respond to your order confirmation email with the proper address if it was misspelled or auto-filled.
If the provided address is incorrect, we can update it to the correct one within 30 minutes. After 30 minutes, there will be no refunds for invalid submissions.
As we ship nationwide, delivery times vary. The typical delivery time is between 7 to 10 business days.
You may reach us via our live chat or email us at glow@lafenora.com! We will be delighted to be of service to you!